I reinstated my tv yesterday and now I can't download programmes it tells me to upgrade and if I

[Kathy19]

I reinstated my tv yesterday and now I can't download programmes it tells me to upgrade and if I go into the sky cinema bit to download a film it tells me to upgrade to sky cinema when I already have it.

I've tried all answers in the forum already 

[Tom-W19]

Hi @Kathy19 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147