I received my Sky Q box, but did sky viewing card is missing

[Raj118]

I received my Sky Q box, but did sky viewing card is missing

[Mark39]

Was this a replacement box?

[Raj118]

No, it is a new set up box.

[oldfella]

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@Raj118 wrote:

I received my Sky Q box, but did sky viewing card is missing

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Hi @Raj118 

If this is Q Box replacement then you should have removed your viewing card from the original box.

If it is a new Q install then only the Q router is posted out to you.  All Q TV boxes are brought by the installer and your viewing card will be posted to you prior to install.

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Daniel0210]

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@Raj118 wrote:

No, it is a new set up box.

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@Raj118 

Do you mean you left Sky and have returned, so they have sent you a box to self install? For brand new set ups the Sky engineer brings the Sky Q box, remotes satellite dish, cables and any mini boxes. 

[TimmyBGood]

@Raj118 

As @Daniel0210 indicates, for returning subscribers who previously had Sky Q at the same address there's something of a potential flaw in the Sky logistics system because they assume the previous Viewing Card was retained by the resident and is still accessible for use in a box sent for self-installation.