I pressed yes instead of no when asked if it was the first time ive set up the mini sky q box.

[Mothernature]

I have recently changed my router and thought I'd have to change the password for the WiFi on my mini sky q box. After pressing yes instead of no when asked if it's the first time I've set up the box, it now doesn't work at all.

[oldfella]

---

@Mothernature wrote:

I have recently changed my router and thought I'd have to change the password for the WiFi on my mini sky q box. After pressing yes instead of no when asked if it's the first time I've set up the box, it now doesn't work at all.

---

Hi @Mothernature 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[Mothernature]

Thank you for your reply. I have tried the above but I can't get onto the mini to the set up menu.  I am now stuck on the step 1 of 4 where I have to press 'enter' on the remote to connect via WiFi. It doesn't respond.

[Chodley]

Remote may not be paired with the mini. Hold down 7&9.

[Tom-W19 · Accepted solution]

Hi @Mothernature 

Can you try re-pairing your remote when you get to the "Step 1 of 4" screen by pointing the remote at the box and press/hold the numbers 1 and 3 for three seconds.

Try pressing Select afterwards and it should take you to "Step 2".

If the issue persists please post on this thread again and one of our Orcales/SuperUsers can get it escalated through to us so we can help you further.

[Chodley]

Oops. 1&3 is it? I knew I should have looked it up before hitting submit!

[Mothernature]

Hi Tom, thank you very much for your advice.  I paired my remote and was then able to access settings where I entered the new router details.  There was alot of going backwards and forwards between the main sky box and the mini with a reboot in-between before I could access step 2 of 4 which allowed me to correct my mistake of pressing the wrong button! Thanks again.