This discussion topic has been answered Discussion topic: I paid £99 for my second mini box am I entitled to a refund now I’ve cancelled and sky want the box

This message was authored by: Dawnieg · ‎16 Feb 2024

I had one of the early sky Q boxes and had to pay £99 for my second mini box, now I have cancelled my mini boxes they want them back, do they have to refund my £99

This message was authored by: Daniel0210 · ‎16 Feb 2024

@Dawnieg wrote:

do they have to refund my £99

@Dawnieg

That would have been a non refundable admin fee I'm afraid. There will be no refund.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 · ‎16 Feb 2024

@Dawnieg wrote:

do they have to refund my £99

@Dawnieg

That would have been a non refundable admin fee I'm afraid. There will be no refund.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Dawnieg · ‎16 Feb 2024

Glad I'll be leaving after 25 years plus, what a con, sky have absolutely no loyalty towards long term customers. Hope they are losing customers by the thousands

This message was authored by: GD1 · ‎16 Feb 2024

@Dawnieg It's not a con, it's very clear in the T & C's, if you don't read them that doesn't change the model Sky use.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Laing1 · ‎16 Feb 2024

@Dawnieg wrote:

Glad I'll be leaving after 25 years plus, what a con, sky have absolutely no loyalty towards long term customers. Hope they are losing customers by the thousands

Sky have alway said that all Q boxes are only loaned to you and must be returned to Sky and as @GD1 says you agreed to this when you accepted the T&C's

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

This message was authored by: Martin+S · ‎16 Feb 2024

This is why it never pays to be an early adopter, always better to wait until thhe charges drop and let others sort the bugs out.

This message was authored by: TimmyBGood · ‎16 Feb 2024

@Martin+S

Q has been around since February 2016 and there's never been any sign that the fees will disappear. £49 for self install and £99 for Sky attendance (typically required for the first Mini) has always been the case.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Chodley · ‎16 Feb 2024

@Martin+S wrote:
This is why it never pays to be an early adopter, always better to wait until thhe charges drop and let others sort the bugs out.

I got it very early. I remember paying more for my upgraded 2TB Q Silver but don't recall any charge for the 2 minis that came with it. Maybe because the install was all done as one job.

This discussion topic has been answered Discussion topic: I paid £99 for my second mini box am I entitled to a refund now I’ve cancelled and sky want the box

I paid £99 for my second mini box am I entitled to a refund now I’ve cancelled and sky want the box

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Re: I paid £99 for my second mini box am I entitled to a refund now I’ve cancelled and sky want the

Re: I paid £99 for my second mini box am I entitled to a refund now I’ve cancelled and sky want the

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Re: I paid £99 for my second mini box am I entitled to a refund now I’ve cancelled and sky want the

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