I now get my Netflix as a part of my Virgin Media Broadband account instead of Sky Q

[Philip113]

As my Netflix account is "locked" to Sky Q billing, I am unable to access my Netflix via Sky Stream.

[PandJ2020]

If you have Q then you can't have Stream?

Do you have NetFlix in your SKy billing?

[DaveDrizen]

As said above you can't have Sky Q and sky stream if you changed Sky should cancelled you Sky Q subscription when they started the sky stream  If you still trying to use you Sky. Q box the most of the channels would stop working only the fee one like bbc may still work. But apart from that Sky will want your Sky Q box retuned too them that should have sent you a box to return. I am  not sure what package you had with Sky stream but if it was similar to what you had on Sky Q you may find that Netflix is included in it. If not You will need to put you virgin media Netflix account name which should be your virgin email address and password and you should be able to view Netflix though sky stream  if you are not getting Netflix with sky streaming Sky should not be charging you as you Sky Q billing should stop when you changed over 

[DaveDrizen]

As said above you can't have Sky Q and sky stream if you changed Sky should cancelled you Sky Q subscription when they started the sky stream  If you still trying to use you Sky. Q box the most of the channels would stop working only the fee one like bbc may still work. But apart from that Sky will want your Sky Q box retuned too them that should have sent you a box to return. I am  not sure what package you had with Sky stream but if it was similar to what you had on Sky Q you may find that Netflix is included in it. If not You will need to put you virgin media Netflix account name which should be your virgin email address and password and you should be able to view Netflix though sky stream  if you are not getting Netflix with sky streaming Sky should not be charging you as you Sky Q billing should stop when you changed over. By the way if you for some reason have managed to keep you Sky Q account you can still access virgin Netflix  account  on your Sky stream just put in virgin account details in the Netflix app on the Sky stream  box

[DaveDrizen]

• Further to my previous post I have now looked at virgin site to see the deals of broadband account and can now see your problem with your Netflix locked to your Sky Q account. With virgin if you already have Netflix you can have it with virgin and keep the same net film account.  So what I gather you have now switched to sky steam without Netflix and want to put your Netflix on your Sky stream account. The problem being that that your Netflix account  was linked to sky Id and therefore your Netflix user name and password is Sky username and password  which you can no longer use because new sky steam dose include Netflix. unce what say about being connected to you Sky Q account which no longer have.  The on,y way round that is if you already  told virgin of an exciting account is to contact them and explain the position that your existing netflix acoount was part of your old Sky package which you no longer have because what Netflix with virgin and they should give you a new Netflix  count with them.

[DaveDrizen]

I should this will mena  reverting with Netflix new user name but  you my be able to have the same password if that's what you dose when reversing.

[DaveDrizen]

I should add this will mean registering with Netflix new user name but  you may be able to have the same password if that's what you want when registering .  You should the be able to put this new account on your Sky stream box

[DaveDrizen]

I have looked in further  and asked google and I was wrong you can still have the same Netflix  account you had with Sky by telling virgin your old Netflix details. The Netflix account should transfer to virgin and you should be able to log in on your Sky stream as normal

[Philip113]

Thanks Dave for all your attempts.

I'm frustrated beyond belief.  Trying to speak to someone at Sky to explain that I need to cut the tie between my old SKy Q / Netflix link in order to realise my Netflix account based on my new broadband supplier Virgin Media (which comes with Netflix) seems to be impossible.

I'm not precious about the old logon details or anything and I am now rather tempted just to set up a new Netflix account (via Virgin Media).

Thanks again....