I need to upgrade my sky box- how do I do this?

[GaryR1]

I checked my sky box hardware and software due to recording problem and it says I qualify for a box upgrade - how do I do this?

[caesarome]

If you are a Sky+ custo,er and you have been sent a letter then call the number shown on the letter.

[oldfella · Accepted solution]

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@GaryR1 wrote:

I checked my sky box hardware and software due to recording problem and it says I qualify for a box upgrade - how do I do this?

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Hi @GaryR1 

No such message on the Q box.  Where did you see you Qualify for a box upgrade?

If you are referring to the Following link

https://www.sky.com/help/articles/sky-software-updates.

ie 

Yes - you can upgrade to the latest Sky Q 2TB box..

Yes - you can upgrade to a Sky Q 1TB UHD Box
These upgrades are chargeable and it does not free of charge.

If you want to upgrade your Q box then you need to contact Sky directly.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home