I need to speak to an advisor

[daveNOS]

@Mandyallan I take it you never bothered to read any replies in this thread? No-one here can know what services you are being billed for or why, we are not Sky customer service. Call Sky if you need to discuss your bill or account.

[MightyQuinn]

Hi @Mandyallan   We are all customers here, you are not communicating with Sky.

[Chodley]

It's a good question though

[Mandyallan]

Can I get intouch with royal mail regarding equipment I sent back to sky in 2022? As I've been charged 15 a month for 3yr for tv essentials there now saying I didn't send equipment back which I did in 2022 I've been loyal customer for nearly 13yr and this is the thanks I get I'm not happy. May have to leave and go with someone else I'm not getting fined for nothing.

[Mandyallan]

I have smart tv and no ariel so why would I get tv essentials if I can't watch it. It don't make sense.

[MightyQuinn]

Hi @Mandyallan   Sending the equipment back does not cancel your contract. You have to give Sky 31 days notice of cancellation. Just let Sky know that you have the confirmation of cancellation email, that is if you cancelled correctly.

[Mark39]

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@Mandyallan wrote:

I have smart tv and no ariel so why would I get tv essentials if I can't watch it. It don't make sense.

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Essentials is delivered via a satellite dish, not an aerial (or a soap powder!).

[JoanneWiles]

My contract as ended and I want advice on a new deal

[Daniel0210]

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@JoanneWiles wrote:

My contract as ended and I want advice on a new deal

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@JoanneWiles 
If your discounts have ended or are ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

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To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[cuke]

Funnily enough our SkyQ contract ended on the 8th February  ut Sky has automatically extended our discounts for another year, 18 months in the case of our bb and talk. When I rang I was informed that there would not be a penalty for ending our provision earlier.

Remains to be seen I guess...

[Chodley]

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@Mandyallan wrote:

I have smart tv and no ariel so why would I get tv essentials if I can't watch it. It don't make sense.

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You presumably still have a dish though? But not a Q box.

Royal Mail will be no help after this much time. If Sky were expecting your box back and didn't receive it, they would have hounded you and charged you a non-return fee a long time ago. It sounds to me like they didn't think you had intended to cancel the whole thing. I would look back for email from them about the change.

I think you might need to be prepared to write this off having not noticed it for so long but calling them is the only way to find out.