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Discussion topic: I need to speak to a real person

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Avatar for SammyQ72
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This message was authored by: SammyQ72

Message posted on ‎08 Nov 2024 09:06 AM

I need to speak to a real person

I'm having problems with my broadband and mini box which seem to be linked and I need to discuss it with a human and not have to keep pushing buttons on a phone or writing in chats! 

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎08 Nov 2024 09:07 AM

Re: I need to speak to a real person

Posted by a Superuser, not a Sky employee. Find out more

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Avatar for Tillytrotter11
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This message was authored by: Tillytrotter11

Message posted on ‎08 Nov 2024 10:07 AM

Re: I need to speak to a real person

Got no sky tv at all i have turned it off last night and been of all night i have tried to get it back on but won't do it 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎08 Nov 2024 10:09 AM

Re: I need to speak to a real person

Posted by a Superuser, not a Sky employee. Find out more

@SammyQ72  There are no number that bypasses the IVR system. If there where it woukd be pointkless having the system in the 1st place.

 

All big companies use them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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