I need to speak to a human at Sky - I am in the UK

[Fiona153]

I need to query an incease on my Sky TV Streaming bill. In March this year, Sky emailed to say prices were increasing and gave a breakdown. We were told these would be charged on 08/08/2025. This is fine and this did happen. However, when I view my next predicted bill in the MySky app, there is another incease and I don't know why. This is what I would like to query. Does anyone have a number you can call? The bot keeps me going round in circles and the messaging/chat service says it is currently unavailable. I am tearing my hair out for just a simple query.

[SKY1992bf]

@Fiona153 could a minimum term discount have ended? you would have been told at signup when this would end, sky don't currently send reminders

you would need to contact sky and negotiate lower price, if you receive an offer you find acceptable you must accept it there and then as you wont get the same offer next time you call, in return you will need to commit to a new 18 month minimum term contract

this link may also help

https://www.sky.com/help/articles/been-overcharged #M1014

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

[Daniel0210]

@Fiona153 

(a new 24 month deal).

[Fiona153]

Hi SKY1992bf!

Thank you for replying and trying to help.

I do have discounted services but the term doesn't end until March 2027. It's the 'base' price that has gone up for whole home. In March, Sky said it would increase by £2 a month from August, but now September's bill is saying it is increasing another £2. These little increases soon mount up and I wanted to talk to someone to understand if this is an error or at least why there has been a second increase in such a short space of time. 

I will try the route of calling again and staying on for as long as possible in the hope of being placed in a queue.

It is utterly ridiculous that you can't get to speak to someone when you have a specific query and the Help menu's and bot's can't answer. I only switched from Virgin last year and miss them terribly already 😞

Thanks!

[MightyQuinn]

Hi @Fiona153   Just guessing, but the increase should have been 60 days after the agreement. So if the increase is not exactly on your billing date, there is a chance that it has been split over two bills.