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Discussion topic: I need to return my sky box - but I cannot do this until July 19th. Can you make a note of this ?

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This message was authored by: Broooooce

I need to return my sky box - but I cannot do this until July 19th. Can you make a note of this ?

I would like to ensure I don't get charged in the meantime 

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This message was authored by: GD1

Re: I need to return my sky box - but I cannot do this until July 19th. Can you make a note of this

Posted by a Superuser, not a Sky employee. Find out more

@Broooooce wrote:

I would like to ensure I don't get charged in the meantime 


I'm afraid not as you're not talking to Sky via the forum, any staff present won't have any account details.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: nigea99

Re: I need to return my sky box - but I cannot do this until July 19th. Can you make a note of this

Posted by a Superuser, not a Sky employee. Find out more

@GD1 wrote:

@Broooooce wrote:

I would like to ensure I don't get charged in the meantime 


I'm afraid not as you're not talking to Sky via the forum, any staff present won't have any account details.


hi @Broooooce 

 

You also need to be aware that SKY's processes aren't geared up for delaying charges 

 

Their processes for returns, even when done in a speedy fashion, can still have hiccups resulting in charges being made for kit that has not been recorded on ther systems - albeit the charges refunded when the kit does get recorded as received

This message was authored by: Daniel0210

Re: I need to return my sky box - but I cannot do this until July 19th. Can you make a note of this

Posted by a Superuser, not a Sky employee. Find out more

@Broooooce 

When you do send the equipment back make sure you keep your proof of posting safe and indefinitely. 


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NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
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