This discussion topic has been answered Discussion topic: I need to order new equipment as my sky card was taken by the courier and wiring not compatible

This message was authored by: Franspar · ‎03 Dec 2025

I need a new sky viewing card as my old one was taken by the courier who delivered my new box. Also my old connection cables are not compatible with the new box.

This message was authored by: Daniel0210 · ‎03 Dec 2025

@Franspar

You will need to contact Sky to arrange both. We always advise accepting the leads that DPD deliver in case they are different to the one you had previously.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎03 Dec 2025

@Franspar

You will need to contact Sky to arrange both. We always advise accepting the leads that DPD deliver in case they are different to the one you had previously.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

This discussion topic has been answered Discussion topic: I need to order new equipment as my sky card was taken by the courier and wiring not compatible

I need to order new equipment as my sky card was taken by the courier and wiring not compatible

Re: I need to order new equipment as my sky card was taken by the courier and wiring not compatible

All Replies

Re: I need to order new equipment as my sky card was taken by the courier and wiring not compatible

Was this discussion not helpful?

Search Sky Community

Start a new discussion