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Discussion topic: I need to order a new remote for my skyQ mini box

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This message was authored by THay This message was authored by: THay

I need to order a new remote for my skyQ mini box

I need to order a new remote for my skyQ mini box, how do I do this?
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I need to order a new remote for my skyQ mini box

Posted by a Superuser, not a Sky employee. Find out more

@THay 
If your Sky Q mini box remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for ROI customers).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
THay
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This message was authored by THay This message was authored by: THay

Re: I need to order a new remote for my skyQ mini box

It's definitely broken, the dog has destroyed it!  

What are ROI customers?

Maybe best just ordering from amazon for next day delivery?

I wasn't sure if these were real sky remotes and if there may be issues with those too.

 

Thank you, 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I need to order a new remote for my skyQ mini box

Posted by a Superuser, not a Sky employee. Find out more

@THay wrote:

It's definitely broken, the dog has destroyed it! 
In that case, as it's damaged rather than broken Sky may charge you. 

 

What are ROI customers?

Republic of Ireland customers.

 

Maybe best just ordering from amazon for next day delivery?

I wasn't sure if these were real sky remotes and if there may be issues with those too.

Maybe quicker still pop to a larger supermarket. 


 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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