I need a new Sky Q Remote - I am deaf and live chat is always offline

[Rebecca911]

My Sky Q Controller has perished and died - the casing is cracked and rubber buttons torn, and now no longer works

I ordered a generic Gvirtue controller, but sadly i cant get it to connect

I have read that contact sky they will issue a genuine replacement controller. After all, the equipment is theirs, not ours, which is part of the monthy fee

please can someone here arrange for a new sky q controller to be sent, 

Kind Regards

R

[Daniel0210]

@Rebecca911 

We can't arrange it but you can.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?