I my sky Q mini box has been replaced 3 times.

[solfrank]

A rather defeatist attitude which gives me great concern about the respondents on this forum.

[Daniel0210]

@solfrank 

Your original post enquired about the possibility of a refund. We've correctly advised you over the likelihood of a credit on your account once the issue has been resolved. Sky won't entertain giving a credit now, just in case the engineer visit is not the end of the problem. 

If an engineer is booked for 3 weeks time why are you expecting a callback from Sky?

[solfrank]

What about an apology for not being able to send an engineer sooner. Or an apology for not returning calls or for hanging up. This forum seems to think that Sky customer service is infallible.

[Anonymous]

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@solfrank wrote:

A rather defeatist attitude which gives me great concern about the respondents on this forum.

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Multiroom at the moment would cost me an extra £15 a month so I definitely think you should ask for your 50% credit back (so £7.50 due).

I presume if it turns out that the problem is an electrical fault at your end that you'll pay for all of the mini boxes you've destroyed? It is only fair. I highly suspect that the boxes weren't faulty BTW, it's more likely a connection issue.

[solfrank]

It is not an electrical fault with the supply this had already been checked. The most likely fault is an intermittent failure in the main box.  Sky chose to replace the mini boxes rather than send out an engineer in the first instance.

[Daniel0210]

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@solfrank wrote:

What about an apology for not being able to send an engineer sooner.

You will have been given the earliest available engineer app in your area. There's nothing Sky can do about that. It's been in the media in the last couple of months that Sky engineer numbers are dwindling.

Or an apology for not returning calls or for hanging up. 

Why were you expecting a return call? 

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[solfrank]

Because I was promised one from the technical department. If you are not going to do it why say you are.

[Quoman7]

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@solfrank wrote:-So no sky for me for 21 days will my monthly payment reduce by 75%. I have an answer it is NO!

Hi @solfrank As you are paying a Multiscreen subscription, you can watch SKY content on a laptop, or games consol connected to the TV that your failed Mini box is connected to using the SKY Go App.

So SKY are still providing you with an alternative way of watching SKY content until an engineer visits.

[solfrank]

This seems irrelevant to the post I made.

[PandJ2020]

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@solfrank wrote:

This forum seems to think that Sky customer service is infallible.

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Not at all.

The purpose of this forum is for other customers to try and help other customers - either by explaining how Sky's processes work (or don't).  We do not always agree with them but we cannot change them - we can only try and provide the best way to try and navigate though them...

[Quoman7]

@solfrank Post edited to reflect the correct context!

[solfrank]

Why was my last post edited?

[PandJ2020]

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@solfrank wrote:

Why was my last post edited?

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It wasn't.  @Quoman7 edited their own post, not yours.

[solfrank]

Thank you the explanation I am new here.