Discussion topic: I’m trying to return my old equipment but I don’t think I was sent a returns label

This message was authored by: Suz71 · ‎01 Jul 2023

I'm trying to return our old equipment but I don't have a returns label

This message was authored by: GD1 · ‎01 Jul 2023

@Suz71 You will normally receive it after the 31 days cool off expires, you can also use your own packaging and print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Fothergill1 · ‎01 Jul 2023

@Suz71 My returns boxes were only received from Sky 8 weeks after I activated my Sky Glass TV.

As mentioned by @GD1 make sure you get proof of postage AND keep it safe as Sky have been known to contact people months afterward claiming they have not received the returned equipment. It happened to me some time ago when I returned my Sky Q multiroom box. Luckily I had kept my proof of postage receipt.

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Discussion topic: I’m trying to return my old equipment but I don’t think I was sent a returns label

I’m trying to return my old equipment but I don’t think I was sent a returns label

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Re: I’m trying to return my old equipment but I don’t think I was sent a returns label

Re: I’m trying to return my old equipment but I don’t think I was sent a returns label

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