I’m trying to open an account! Unable to online or over the phone!

[Sar123]

My ex partner has cancelled his sky and broadband account at our address, both have now been cut off and I am trying to open my own account however the online order tool is asking me for an account which I don't have, I can't open one online, I have tried phoning to do this but was passed to three different departments, left on hold for 40 mins and then cut off - how hard can it be to give you my money!!