I’m returning my sky multi screen box but the packaging hasn’t arrived, I was wondering if it has be

[Nicky-1989]

I haven't been sent out the packaging and labels I need to send back my multi screen box, I was wondering if it has been sent out yet so I can send the box back as soon as possible 

[Daniel0210]

@Nicky-1989 
So long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.