I’m not able to download anything

[Callum110819]

Hi I'm not able to download anything on my sky q box all of a sudden I'm getting a you need to upgrade your subscription message 

[Daniel0210]

@Callum110819 
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

[Quoman7]

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@Callum110819 wrote:

Hi I'm not able to download anything on my sky q box all of a sudden I'm getting a you need to upgrade your subscription message 

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Hi @Callum110819 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Callum110819]

I've already tried this and still not working 

[Callum110819]

I've already tried this as well 

[Daniel0210]

@Callum110819 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Callum110819.

[Addie15]

Update-We are closing this chat now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[Callum110819]

All sorted now thanks for the help