I'm not able to download any programmes on demand since changing my package

[Rddewey]

I'm unable to download any content on demand since updating my account I have all the relevant subscriptions in place but I'm getting a message saying I need to upgrade my package to download also unable to start programmes from the start also 

[Addie15]

Hi there, @Rddewey. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Chodley]

So you have HD / UHD if that's what you're trying to download?

[Rddewey]

Yes I have all packages needed and I even tried to change to SD on 4 on demand with still no luck 

[Chodley]

Ok hopefully the chat session will be able to get it resolved

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Chodley]

I guess you never saw the chat bubble?