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Discussion topic: I’m getting no satellite signal

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This message was authored by gurmit1 This message was authored by: gurmit1

I’m getting no satellite signal

I'm sky isn't working , reset box and still getting no signal ?

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This message was authored by GD1 This message was authored by: GD1

Re: I’m getting no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@gurmit1  Work through this link https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...  once you get to the end you should be able to book an engineer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Shabana11 This message was authored by: Shabana11

Re: I’m getting no satellite signal

I reset my box still not getting any signals.

 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I’m getting no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Shabana11 wrote:

I reset my box still not getting any signals.

 


See post #2

 

Sounds like you need a Sky engineer to check it

I am just another Sky customer and my views are my own
This message was authored by Sp60 This message was authored by: Sp60

Re: I’m getting no satellite signal

Still not getting any signal

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I’m getting no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Sp60 

No signal or no satellite signal?

If a message is displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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