I’m a VIP (supposedly) and need to speak to a human

[Brian144]

I want to discuss my subscription with a human being. I'm supposedly a Sky VIP. Is this too much to ask.

[PandJ2020]

Everyone is a VIP.

What's the issue you're having connecting?

[Brian144]

My Sky contract ended today but I didn't receive any correspondence regarding this or to detail my options. I spend a lot of time abroad and so want to speak to somebody to discuss my options.

[GD1]

@Brian144  Your contract hasn't ended, howev er your discounted period will have.

If you want to negotiate a new deal you would need to speak to Sky.

You will need to call Sky or use the following link https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

Scroll down to the Contact Us section, select I need more help, all the relevant options to contact Sky will be provided.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

[Daniel0210]

@Brian144 

Your discounts ended today. Your contract only ends once you've cancelled it. 

As long as you’re services are not restricted due to a missed payment/s you can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile. Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[DianeOct]

As a sky Q customer and , I believe a VIP customer of many years, I was under the impression 'Prime' and U-Tube  were inclusive.

I am unable ( though the system is working) to access U-tube, and I appear to becharged direct for what seems to be unsolicitored sums on Prime

Please can you enlighten me

[PandJ2020]

---

@DianeOct wrote:

As a sky Q customer and , I believe a VIP customer of many years, I was under the impression 'Prime' and U-Tube  were inclusive.

---

VIP status is irrelevant.  Sky allow third-party apps on their platform.  There may be charges from those providers.

---

I am unable ( though the system is working) to access U-tube

---

Why, what's happening?

and I appear to becharged direct for what seems to be unsolicitored sums on Prime

---

That would likely be a question for Amazon?

[TimmyBGood]

---

@DianeOct wrote:

As a sky Q customer and , I believe a VIP customer of many years, I was under the impression 'Prime' and U-Tube  were inclusive.

---

YouTube has always been 'free' on Sky Q, as it is everywhere else, while Prime Video requires a subscription through Amazon (again, just like on every other device)

It's Netflix that's bundled in the Sky 'Ultimate TV' package.