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Discussion topic: I keep receiving messages to say i need to return equipment,or I'll be charged

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Message posted on ‎08 Sep 2024 12:42 PM

I keep receiving messages to say i need to return equipment,or I'll be charged

I have not received any equipment, however being threatened with charges. I'm already on the verge of cancelling everything and obviously, it's impossible to speak to anyone, especially if you work full time!

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎08 Sep 2024 01:52 PM

Re: I keep receiving messages to say i need to return equipment,or I'll be charged

Posted by a Superuser, not a Sky employee. Find out more
@Frustrated0001 wrote:

I have not received any equipment, however being threatened with charges. I'm already on the verge of cancelling everything and obviously, it's impossible to speak to anyone, especially if you work full time!

@Frustrated0001 

Do you mean you haven't received any packaging to return the equipment in? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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This message was authored by: Frustrated0001

Message posted on ‎08 Sep 2024 01:56 PM

Re: I keep receiving messages to say i need to return equipment,or I'll be charged

I have an envelope, however nothing to return as I'm using my original still and never received any replacement.

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This message was authored by: Daniel0210

Message posted on ‎08 Sep 2024 02:02 PM

Re: I keep receiving messages to say i need to return equipment,or I'll be charged

Posted by a Superuser, not a Sky employee. Find out more

@Frustrated0001 

So, to clarify, did you speak to Sky and mention cancelling and then agree to renew your subscription? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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