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Discussion topic: I keep receiving messages to say i need to return equipment,or I'll be charged

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This message was authored by Frustrated0001 This message was authored by: Frustrated0001

I keep receiving messages to say i need to return equipment,or I'll be charged

I have not received any equipment, however being threatened with charges. I'm already on the verge of cancelling everything and obviously, it's impossible to speak to anyone, especially if you work full time!

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I keep receiving messages to say i need to return equipment,or I'll be charged

Posted by a Superuser, not a Sky employee. Find out more

@Frustrated0001 wrote:

I have not received any equipment, however being threatened with charges. I'm already on the verge of cancelling everything and obviously, it's impossible to speak to anyone, especially if you work full time!


@Frustrated0001 

Do you mean you haven't received any packaging to return the equipment in? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Frustrated0001
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This message was authored by Frustrated0001 This message was authored by: Frustrated0001

Re: I keep receiving messages to say i need to return equipment,or I'll be charged

I have an envelope, however nothing to return as I'm using my original still and never received any replacement.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I keep receiving messages to say i need to return equipment,or I'll be charged

Posted by a Superuser, not a Sky employee. Find out more

@Frustrated0001 

So, to clarify, did you speak to Sky and mention cancelling and then agree to renew your subscription? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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