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Discussion topic: I keep losing UHD on Sky Sports 1 and have to go into settings to reset it. Would welcome any sugges

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This message was authored by Chissie This message was authored by: Chissie

I keep losing UHD on Sky Sports 1 and have to go into settings to reset it. Would welcome any sugges

Watching cricket on Sky Sports .I have set the resolution to 2160 but it does not seem to want to stay in this setting. I get the message on screen to press the red button to watch in UHD. When I go back into settings it has reverted to 1080. Any suggestions would be welcome 

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This message was authored by Laing1 This message was authored by: Laing1

Re: I keep losing UHD on Sky Sports 1 and have to go into settings to reset it. Would welcome any su

Posted by a Superuser, not a Sky employee. Find out more

@Chissie wrote:

Watching cricket on Sky Sports .I have set the resolution to 2160 but it does not seem to want to stay in this setting. I get the message on screen to press the red button to watch in UHD. When I go back into settings it has reverted to 1080. Any suggestions would be welcome 


@Chissie Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Chissie
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This message was authored by Chissie This message was authored by: Chissie

Re: I keep losing UHD on Sky Sports 1 and have to go into settings to reset it. Would welcome any su

Thanks I will try that

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