I just received a new Sky q box in the post, no apps available?

[BarbieG2104]

Hi, anyone can help? I just received a new sky Q box and plugged in, all working except there are no apps? In my last box had the usual Netflix, prime, Disney, you tube etc  No soft wear update needed and connected to Wi-Fi. Did a apps refresh but nothing?

[Lisa-P1987]

Hi there BarbieG2104, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MightyQuinn]

Hi @BarbieG2104   Have you checked that the software is up-to-date? Q220. If it is a new box it will be on old delivery software. If you need help with updating the software, come back here.

[BarbieG2104]

So I u plugged the box and plugged it back in and all the apps are now there!! Great thought all sorted yet it won't let me log into any of them 😫😫 it's saying email is used with another account (which is obviously mine) I'm sure it's something simple but what am I doing wrong?

[Tom-W19]

Hi @BarbieG2104 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.