I hsvent received the returns box for posting my sky box back to you

[Trace2023]

Hi,  I havent received the returns box from sky so I can return the mini sky box back.

I have received a text today stating I will be charged a non return cost.

Can I ask for a new returns box to be sent.

Thank you for your help.

[Daniel0210 · Accepted solution]

@Trace2023 
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.