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Discussion topic: I haven’t had a viewing card

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This message was authored by GqSmooth73 This message was authored by: GqSmooth73

I haven’t had a viewing card

When do I recieve my viewing card


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GqSmooth73
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This message was authored by GqSmooth73 This message was authored by: GqSmooth73 Answer

Re: I haven’t had a viewing card

I've rang them and I'm getting one sent out

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: I haven’t had a viewing card

Posted by a Superuser, not a Sky employee. Find out more

Hi @GqSmooth73   Normally a day or two before installation.

This message was authored by Laing1 This message was authored by: Laing1

Re: I haven’t had a viewing card

Posted by a Superuser, not a Sky employee. Find out more

@GqSmooth73 wrote:

When do I recieve my viewing card


@GqSmooth73 are you a new customer or a returning customer within 12 months ?

 

If you are a new customer then as @MightyQuinn says a few days before the engineer is due to arrive.

 

If you are a returning customer that has had a new Q box sent out to them then Sky unfortunately think you would have kept your old card so you would either need to contact them direct or let us know and we can escalate this to Sky for you


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
GqSmooth73
Topic Author
This message was authored by GqSmooth73 This message was authored by: GqSmooth73 Answer

Re: I haven’t had a viewing card

I've rang them and I'm getting one sent out

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