@Marie104 wrote:
As above
Hi @Marie104
Have you tried using a different HDMI cable or another HDMI input on the television..
Also try rebooting the television set by removthe power lead for 30 seconds and then reconnecting.
Also reboot the Q box
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
