5

This discussion topic has been answered Discussion topic: I have subscribed to Disney Plus through Sky Q but when I go on TV to log in I can’t put in my email

Reply
Answered - Go to Answer
Avatar for Caroline+Walker
Level 0 icon
What's this?
This message was authored by: Caroline+Walker

Message posted on ‎02 Apr 2023 05:56 PM

I have subscribed to Disney Plus through Sky Q but when I go on TV to log in I can’t put in my email

The remote won't type anything in the box for email address 

Report post
Post 1 of 6
1,992 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1 Answer

Message posted on ‎02 Apr 2023 06:06 PM

Re: I have subscribed to Disney Plus through Sky Q but when I go on TV to log in I can’t put in my e

Posted by a Superuser, not a Sky employee. Find out more
@Caroline+Walker wrote:

The remote won't type anything in the box for email address 

@Caroline+Walker when the disney app opens press the center/select button on your remote is should bring up a keyboard


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

View this Answer within the discussion

Report post
Post 3 of 6
1,985 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for oldfella
Level 16 icon
What's this?
Superuser
This message was authored by: oldfella

Message posted on ‎02 Apr 2023 06:05 PM

Re: I have subscribed to Disney Plus through Sky Q but when I go on TV to log in I can’t put in my e

Posted by a Superuser, not a Sky employee. Find out more
@Caroline+Walker wrote:

The remote won't type anything in the box for email address 

Hi @Caroline+Walker 

Have you activated your Disney + Account?

https://www.sky.com/help/articles/disney-plus-sky-q 

Report post
Post 2 of 6
1,986 Views
0 Likes
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1 Answer

Message posted on ‎02 Apr 2023 06:06 PM

Re: I have subscribed to Disney Plus through Sky Q but when I go on TV to log in I can’t put in my e

Posted by a Superuser, not a Sky employee. Find out more
@Caroline+Walker wrote:

The remote won't type anything in the box for email address 

@Caroline+Walker when the disney app opens press the center/select button on your remote is should bring up a keyboard


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 3 of 6
1,986 Views
Reply

Did this answer not help you?
Avatar for Caroline+Walker
Level 0 icon
What's this?
Topic Author
This message was authored by: Caroline+Walker

Message posted on ‎02 Apr 2023 06:13 PM

Re: I have subscribed to Disney Plus through Sky Q but when I go on TV to log in I can’t put in my e

Thanks that's amazing.  Wish sky hell deck had told me that!!!   I appreciate it 

Report post
Post 4 of 6
1,977 Views
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎02 Apr 2023 06:19 PM

Re: I have subscribed to Disney Plus through Sky Q but when I go on TV to log in I can’t put in my e

Posted by a Superuser, not a Sky employee. Find out more
@Caroline+Walker wrote:

Thanks that's amazing.  Wish sky hell deck had told me that!!!   I appreciate it 

@Caroline+Walker you are welcome glad you are sorted 😁


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 5 of 6
1,970 Views
0 Likes
Reply
Avatar for Kermitk
Level 1 icon
What's this?
This message was authored by: Kermitk

Message posted on ‎20 Jun 2023 10:09 PM

Re: I have subscribed to Disney Plus through Sky Q but when I go on TV to log in I can’t put in my e

I have similar problems - when I tried to type, my email address to start Disyney +. there is no . or @ on the key board. Can you help please? Thanks Joanne. 

Report post
Post 6 of 6
1,855 Views
0 Likes
Reply
Reply
Answered - Go to Answer