I have skyq plus 2 mini boxes. I also have sky broadband. My main box works but is not connecting.
@Paul7173 wrote:
I have skyq plus 2 mini boxes. I also have sky broadband. My main box works but is not connecting to the network which means my 2 mini boxes don't work. I have tried rebooting everything, have followed instructions on connecting to the network but the problem permits.
Hi @Paul7173
First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you have the Sky max router you need to enter the SSID and password for the router 2.4 Ghz WiFi band.