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Discussion topic: I have sky Q. It has stopped recognising the Wi-Fi

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Avatar for D+Page
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Message posted on ‎03 Aug 2023 10:07 AM

I have sky Q. It has stopped recognising the Wi-Fi

Message on screen is 'it looks like we don't have an internet connection' .

we have internet that is working for all our other devices. 
we have switched off the sky and switched off our Wi-Fi and then switched them back on but still the same message

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎03 Aug 2023 10:17 AM

Re: I have sky Q. It has stopped recognising the Wi-Fi

Posted by a Superuser, not a Sky employee. Find out more

Have a read and follow therough the steps from Step 4 of this Sky Q connectivity article;

Sky Help | Sky.com

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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