I have signal, I have menu & channels & recordings, but none of them show on my TV,

[Simmo7]

I have sky, 

satelite

network

watch sky go

watch mini Q

bit whilst I can see channels and recordings, when I press play, no image & no sound

[Mr+Flibbles+86]

Hi there @Simmo7, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Simmo7]

Hi Adele,

I didn't receive anything to respond to ?

as it happens, this has been resolved, transpired to be my child messing with the settings, upgrading the SkyQ output, to a level the TV couldn't cope with.

dave