I have returned skyq but keep receiving messages that its still not with you

[Tracey721]

I sent my equipment back 5th January i have proof but can't seem to get intouch with anyone to resolve. 

[GD1]

@Tracey721  Edit:  I can see your post has been escalated to the community chat.

[Daniel0210]

@Tracey721 
As you have proof of posting I will escalate your post to Sky in a few minutes and the Messaging Team may contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

edit: @Tracey721 escalated now. 

[Tracey721]

Yes i do

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Tracey721.

[Lisa-P1987 · Accepted solution]

Update - Spoken to @Tracey721 but as it was a staff account, they had to call 🙂