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Discussion topic: I have returned skyq but keep receiving messages that its still not with you

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This message was authored by Tracey721 This message was authored by: Tracey721

I have returned skyq but keep receiving messages that its still not with you

I sent my equipment back 5th January i have proof but can't seem to get intouch with anyone to resolve. 


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: I have returned skyq but keep receiving messages that its still not with you

Posted by a Sky employee

Update - Spoken to @Tracey721 but as it was a staff account, they had to call 🙂

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by GD1 This message was authored by: GD1

Re: I have returned skyq but keep receiving messages that its still not with you

Posted by a Superuser, not a Sky employee. Find out more

@Tracey721  Edit:  I can see your post has been escalated to the community chat.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have returned skyq but keep receiving messages that its still not with you

Posted by a Superuser, not a Sky employee. Find out more

@Tracey721 
As you have proof of posting I will escalate your post to Sky in a few minutes and the Messaging Team may contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

 

edit: @Tracey721 escalated now. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Tracey721
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This message was authored by Tracey721 This message was authored by: Tracey721

Re: I have returned skyq but keep receiving messages that its still not with you

Yes i do

This message was authored by Addie15 This message was authored by: Addie15

Re: I have returned skyq but keep receiving messages that its still not with you

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Tracey721.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: I have returned skyq but keep receiving messages that its still not with you

Posted by a Sky employee

Update - Spoken to @Tracey721 but as it was a staff account, they had to call 🙂

Thanks

Lisa - Sky Tech Team Expert
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