I have returned my old internet equipment but still getting emails saying I have not returned it.

[May6]

I have returned my old internet equipment but still getting emails saying I haven't 

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
The Sky Community escalation team will deal with this for you. Have your account and proof of psoting details, if you have it ready.

Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to May6.

[Tom-W19]

Hi @May6 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.