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Discussion topic: I have returned my old internet equipment but still getting emails saying I have not returned it.

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This message was authored by: May6

Message posted on ‎23 Oct 2023 11:37 AM

I have returned my old internet equipment but still getting emails saying I have not returned it.

I have returned my old internet equipment but still getting emails saying I haven't 

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This message was authored by: lettice

Message posted on ‎23 Oct 2023 12:08 PM

Re: I have returned my old internet equipment but still getting emails saying I have not returned it

Posted by a Superuser, not a Sky employee. Find out more

I've escalated this to Sky and they should be in touch with you soon about it.
The Sky Community escalation team will deal with this for you. Have your account and proof of psoting details, if you have it ready.


Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Addie15

Message posted on ‎23 Oct 2023 12:58 PM

Re: I have returned my old internet equipment but still getting emails saying I have not returned...

Hi there! Thank you for escalating this. We have sent an invite to May6.

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This message was authored by: Tom-W19

Message posted on ‎25 Oct 2023 01:00 PM

Re: I have returned my old internet equipment but still getting emails saying I have not returned...

Hi @May6 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.


 

Thanks
Tom
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