I have returned my equipment to Sky but I keep getting text reminders to return it.

[DMW15]

I have returned my euipment back to Sky using the returns information etc (created a label and took it to post office). But after 2 or 3 weeks im still getting textx saying that i need to return it or will be charged. What can i do?

[Chodley]

Did you keep a proof of posting? They can take a while (too long in my opinion) to process returns.

[DMW15]

Thanks for your fast response. Yes, i have the Post Office receipt. Will keep hold of it. I tried to use the help chat facility to resolve this but found it too limited in the types of issue it can help with. Hopefully this forum has a way to get in touch with Sky people online.

[caesarome]

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@DMW15 wrote:

Hopefully this forum has a way to get in touch with Sky people online.

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@DMW15 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @DMW15.