I have returned my Sky broadband equipment and now got text saying i will get a £50 fine for not ret

[Corkeyboy2608]

I got a receipt for sending them back via royal mail with the sticker provided

Please Return our Sky Owned Equipment to avoid being charged

Hello Craig,

We still haven't received our Sky equipment and will need to charge you soon if it's not returned. We've made returning our Sky equipment easy and free. As a reminder below is a list of the items due for return & must be returned by the date shown to avoid being charged:

The Sky equipment you still have

The date it needs returning by*

The charge for not returning it

 

Sky Q Hub

24/09/2023

£50.00

   

Simply pop this equipment inside the packaging previously sent, attach the postage label and then drop it off at your local post office or collection point. Please make sure you keep the receipt you'll be given to prove you've posted the equipment to us.

If you've recently returned the equipment, then please ignore this message.

If you are looking for more information about returning the Sky equipment or need more packaging, take a look here, or call us on 03337 593 695.

Many thanks.

The Sky Team

If you want to know more about keeping your children safe online, Internet Matters is here to bring you information, advice and support.

[Daniel0210]

@Corkeyboy2608 

The image you posted was rejected. Sky don't like proof of posting images being displayed. If you don't want to call Sky we can get you some help on here. Let us know on this thread.,

[DeborahGodwyn]

I posted it on 29/12/23 and have a copy of the recipe do you need to see a copy ? 

[Chodley]

"If you've recently returned the equipment, then please ignore this message."

[caesarome]

---

@DeborahGodwyn wrote:

do you need to see a copy ? 

---

As we are customers here @DeborahGodwyn we don't need to see it.

Does the tracking show that it has arrived or is still enroute ?

[DeborahGodwyn]

The item sent back was delivered today and signed for at 1:50 

[Daniel0210]

@DeborahGodwyn 
We are customers here. You aren’t talking to Sky Customer Services. Keep hold of your proof of posting or tracking information. We understood before Christmas returns were taking 2+ weeks to be processed. That's likely longer now.