I have returned equipment but keep getting messages telling me to return them

[Gina4]

Hi I have already returned equipment via road mail after an up grade yet keep being asked to return or I will be charged .

[Daniel0210 · Accepted solution]

@Gina4 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t post an image of the Royal Mail tracking or postal receipt.