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Message posted on ‎11 Apr 2023 06:30 PM

I have reset sky Q back to factory settings and my remote controller doesn't seem to be working

After I did factory reset on my Sky Q box I'm not getting any menu on my TV for Sky. Its just going through the helpful tips on my TV for Sky Q. Please help
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This message was authored by: Laing1 Answer

Message posted on ‎11 Apr 2023 06:37 PM

Re: I have reset sky Q back to factory settings and my remote controller doesn't seem to be working

Posted by a Superuser, not a Sky employee. Find out more
@Suzie007 wrote:
After I did factory reset on my Sky Q box I'm not getting any menu on my TV for Sky. Its just going through the helpful tips on my TV for Sky Q. Please help

@Suzie007 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Avatar for Laing1
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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎11 Apr 2023 06:37 PM

Re: I have reset sky Q back to factory settings and my remote controller doesn't seem to be working

Posted by a Superuser, not a Sky employee. Find out more
@Suzie007 wrote:
After I did factory reset on my Sky Q box I'm not getting any menu on my TV for Sky. Its just going through the helpful tips on my TV for Sky Q. Please help

@Suzie007 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Suzie007

Message posted on ‎11 Apr 2023 06:44 PM

Re: I have reset sky Q back to factory settings and my remote controller doesn't seem to be working

Thk u soooo much. I tried the 7 + 9 together and then 1 + 3 and it worked. Sooo happy. Ur a star 🌟 xx
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