I have received my new Sky a box and can’t work the remote to get service

[Rajsingh]

Sky Q on glass to is not working 

[oldfella]

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@Rajsingh wrote:

Sky Q on glass to is not working 

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Hi @Rajsingh 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.