I have received email about not returning equipment t but was sent weeks ago and have email to prove

[Catherine+Amison]

I have received an email today about not returning equipment and being charged but for it however I have another email as evidence that it was returned 

[bob1234]

@Catherine+Amison I have escalated this to Sky and hopefully they will come back to you,
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[Lisa-P1987]

Thanks for escalating this. We’ve sent @Catherine+Amison an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.