I have proof of return! You are saying not return?

[StephenMiles]

Returned Sky Q box

Equipment returned 16/01/24

post office receipt obtained 

Sky are going to charge for non return of item?

what action can I take to avoid charges?

[Daniel0210]

@StephenMiles 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @StephenMiles to chat.

[Lisa-P1987]

We are still looking to help you @StephenMiles . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks