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Discussion topic: I have not had sky for the whole of the first half of the football. This is what I pay for

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This message was authored by Terrymc1980 This message was authored by: Terrymc1980

I have not had sky for the whole of the first half of the football. This is what I pay for

I pay for football. I'm not bothered about any other channels . Yet it's been off all the first half 

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This message was authored by GD1 This message was authored by: GD1

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Posted by a Superuser, not a Sky employee. Find out more

@Terrymc1980 wrote:

I pay for football. I'm not bothered about any other channels . Yet it's been off all the first half 


What has been off? For the community to help you'll need to describe the issue your having.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Terrymc1980
Topic Author
This message was authored by Terrymc1980 This message was authored by: Terrymc1980

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

It has just come back on . It said there is an issue with your sky dish . I re booted it and did everything I could . Nothing . It has just come on now . But iv missed half the match . 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Posted by a Superuser, not a Sky employee. Find out more

@Terrymc1980 wrote:

It said there is an issue with your sky dish 


Sounds like the alignment on your dish needs checking.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Posted by a Superuser, not a Sky employee. Find out more

@Terrymc1980 wrote:

It has just come back on . It said there is an issue with your sky dish . 


@Terrymc1980 
Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Marksg This message was authored by: Marksg

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Sounds like same problem I'm having, comes on for 10 seconds then pixelates and the blue screen saying problem with your signal

Terrymc1980
Topic Author
This message was authored by Terrymc1980 This message was authored by: Terrymc1980

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

I move at the weekend . I'm not paying for TV today . I missed the only thing I pay for and ifyou charge me I'll not be taking sky with me when I move 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Posted by a Superuser, not a Sky employee. Find out more

@Terrymc1980 

Billing continues during faults. Sky will charge you for today and onwards until it's fixed when you can ask for a credit on your account.


In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by best+of+the+best This message was authored by: best+of+the+best

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Posted by a Superuser, not a Sky employee. Find out more

@Terrymc1980 wrote:

I move at the weekend . I'm not paying for TV today . I missed the only thing I pay for and ifyou charge me I'll not be taking sky with me when I move 


I moved last December @Terrymc1980 was unable to have Sky installed at my temporary address that was my choice.

I've kept my Sky tv subscription as my contract doesn't run out until December of this year 

I have SkySports complete and I've never missed an F1 GP Race 

I watch via Sky Go on my Firetablet it suits me as I can watch what I'm paying for.

 

 

 

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