I have no sound on my Q Box

[BGT]

I've just moved some furniture around and now my Q Box has no sound 

[PandJ2020]

The most likely explanation would be the TV is muted or volume has been decreased to 0.

[BGT]

Tried mute/unmute volume up high - still no sound though 🙁

also rebooted sky box (twice) 

[PandJ2020]

Are you using the TV remote instead of the Q remote?

[lettice]

Follow the advice on this Sky help page, it takes you through in steps for some checks to try and sort problems with loss of sound;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/sound/articles/sky-q-sound...

[oldfella]

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@BGT wrote:

Tried mute/unmute volume up high - still no sound though 🙁

also rebooted sky box (twice) 

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Hi @BGT 

Have you tried rebooting your TV set not just the Q box?

[BGT]

Many thanks  

that worked 👍