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This discussion topic has been answered Discussion topic: I have no satellite signal

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This message was authored by: Becky82

I have no satellite signal

I have a satellite dish. 


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This message was authored by: oldfella Answer

Re: I have no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Becky82 wrote:

I have a satellite dish. 


Hi @Becky82 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

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This message was authored by: TimmyBGood

Re: I have no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Becky82 

 

The first thing to try is switching the main Q box off at the wall, waiting a minute and the switching it on again.

 

Has the system been working at the address before now?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: oldfella Answer

Re: I have no satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Becky82 wrote:

I have a satellite dish. 


Hi @Becky82 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

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