I have no satellite signal on my sky box

[Rc75]

I have no satellite signal on my sky box, I have tried all the suggested fixes but nothing works, it says to book an engineer but when I click that it says “I don’t have an active sky q account” but I do. Trying to find a phone number to speak to someone is impossible, can you help?

[Daniel0210]

@Rc75 
Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.

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You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.