I have no satellite signal on 2 miniQ but main box Q I can watch live TV.

[BellaBenji]

Bedroom box is ticked to network but not to connection to sky box. Main Q says no network connection or signal however I can watch live TV!? I just did factory reset and now when I turn it on its showing Q intro and it keeps on playing and wont switch off. Engineer cant come until 14th. Help!

[nigea99]

hi @BellaBenji 

As you have reset your main SKY Q box the first thing to do is to reset your remote control:

Press & hold 6 & 9 together until the red LED above the SKY logo button flashes 4 times

Then you need to make sure it has line of sight of the SKY Box as it uses Infrared until paired.

Hopefully that will help you to access the main box and when it is at th main screen and seems to be responding  to the remote, re-pair the remote fully  by pressing & holding 1 & 3 together