I have no picture or sound on my sky q box even tho i have a full signal?

[Lynne6512]

No pictute or sound on my sky q box. I have full signal & have TV guides available etc.vive switched off at wall and reset but that hasnt worked. I don't have any messages on my TV. Any ideas what's up?

[Tom-W19]

Hi @Lynne6512 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Lynne6512 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks