I have moved to sky glass but I never received a box to return my sky q box

[Fobic87]

I have moved to sky glass but I never received a box to return my sky q box

[Daniel0210 · Accepted solution]

@Fobic87 
If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out later (at 5-6 weeks) in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Azure_Sky25]

I don't mind waiting for a return package. My worry is that I might still be charged for the Sky Q box.