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Discussion topic: I have moved from wales to Birmingham and a new Q box installed, but the tv service is still from Wa

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This message was authored by: MovedtoBrum

Message posted on ‎10 Nov 2024 07:26 PM

I have moved from wales to Birmingham and a new Q box installed, but the tv service is still from Wa

I want the. English TV service not the Welsh

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎10 Nov 2024 07:35 PM

Re: I have moved from wales to Birmingham and a new Q box installed, but the tv service is still fro

Posted by a Superuser, not a Sky employee. Find out more

@MovedtoBrum 

Give Sky a call and report this and they can hopefully reset your viewing card based on your new postcode. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: oldfella

Message posted on ‎10 Nov 2024 07:36 PM

Re: I have moved from wales to Birmingham and a new Q box installed, but the tv service is still fro

Posted by a Superuser, not a Sky employee. Find out more
@MovedtoBrum wrote:

I want the. English TV service not the Welsh

Hi @MovedtoBrum 

Your local regions depend on your Postcode.  Are Sky aware you have moved ?

If so you need to make sure they have your new postcode correctly.

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